Diablo currently ships to over 200 countries. If we can ship to your country, it will be available as a shipping destination at checkout. Due to COVID-19, there may be some unexpected delays while getting your package to you. We thank you for your patience.
All orders are shipped out within 2 business days, regardless of the shipping option selected when checking out. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation email with the tracking link once your order ships. Please allow up to 48 hours for your tracking information to become available after receiving your shipping confirmation.
Please note these are only estimates, orders may arrive before or after the expected time frame. Orders may take longer due to weather, customs hold, or delays with the carrier. If you have not received your order after the expected timeframe, please contact us with your order number, and we'll be happy to look into your order.
2-5 business days
4-8 business days
7-14 business days
7-14 business days
|7-14 business days
Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
CANCEL OR CHANGE AN ORDER
It is the responsibility of the buyer to make sure that she or he enters their shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel or change your order or to change the address of your order. If you decide to change your shipping address, please email us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
TAX & DUTY FEES
International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Diablo Cosmetics, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
If you order more than one product, there is a chance you may receive them separately due to our company working from multiple warehouses.
If you only receive one package, please allow at least 7 business days for the next package to arrive before contacting us. The item may not have been arrived on time due to a delay with the courier, a customs delay or it was shipped from our other warehouse.
If you have not received your other item(s) after the two weeks, please contact us and we will do our best to resolve the issue.