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Frequently Asked Questions | Diablo Cosmetics

How Can We Help?

Tracking your order is easy! Go to our Track Order page, input your order number and email and receive your tracking information. Please wait 24-48 hours for your tracking information to become available.

Our aim is to process your order as soon as possible, there is a small amount of time where we may be able to edit or cancel your order, but this isn't guaranteed.

If your order has been processed in our warehouse or you have received a shipping confirmation email, then unfortunately, we will not be able to edit your order.

If you want to change your order, contact us at info@diablocosmetics.com with your order number, and we will try and amend it for you.

If you think your order may be lost and it has exceeded the shipping timeframe, please reach out to the courier delivering your order as they may have more information. Your order may be at the local post office awaiting pick up.

If you're unable to locate your order, please reach out to us at info@diablocosmetics.com.

If your tracking information says it's delivered but you haven't received, please have a look to see if the courier has left it in a safe place around your property. You could also ask who you live with and your neighbours if they have received a parcel. 

If your parcel is still not found, please contact your courier to see if there was an error with your delivery. If your courier cannot locate the parcel, please reach out to us at info@diablocosmetics.com and we will be happy to help as much as possible to locate your missing parcel.

If your items are damaged during delivery, please get in touch within 7 days of the order being delivered specifying the damaged item with clear photos attached. We will inspect the damaged item and replace it if needed.
If you haven’t received an order confirmation by email after you have completed your order, it may be due to an error that has occurred with your purchase.Reach out to us at info@diablocosmetics.com, and we’ll be to happy to help.

Our brand new quick formula has streamlined the lifting process so Diablo Lash Lift can be performed in under 15 minutes! This makes lifting your lashes at home easier than ever.

Not at all! Diablo Lash Lift is a maintenance-free solution. Forget the hassle of your eyelash extensions and live in a world where you can lift your lashes, then forget about them for a month or two!

Once complete, you will have beautifully long and lifted natural eyelashes for around two months! This depends entirely on your eyelash lifespan which can be anywhere between 5 and 10 weeks.

For a tighter/more dramatic lift, use the smaller lift pads. For a softer/more natural lift, use the bigger lift pads. 

Diablo Lift Pad Sizes

If you don't know which pad to choose, we recommend starting with the M pads.

If you find the pads are becoming unstuck because they are too long,  you can cut the ends of the pads so they fit your eyelid.

Yes! If you'd like to add tint into your lifting process, we recommend doing so after removing the fix lotion from your eyelashes.
Place a small amount of each product on the inside of your elbow and wait 24 to 48 hours. Go ahead with the lift if you have no redness, swelling, itching or burning.

Yes! If it's oil-free, Eyelash serum is a great idea as it will help to strengthen and lengthen your eyelashes ready for your next Diablo Lash Lift.

Yes! We think mascara can be a great combo with lifted lashes for special occasions. However, we're sure you'll completely stop using mascara every day after being wowed by your eyelashes with a Diablo Lash Lift!
Unfortunately, If you wear waterproof mascara or eyeliner, it is difficult to remove, and you can only use oil-based make-up remover which may weaken your lift. You can still use regular mascara or eyeliner, but we're sure you'll stop using mascara anyway after seeing your eyelashes with a Diablo Lash Lift!
Yes! Diablo Lash lift is completely water and eye-rubbing friendly. However, for the first 24 hours we recommend keeping water to a minimum to allow your eyelashes to set in their new lifted position!

If your lift didn't go to plan or you'd like a slightly different curl. Please wait at least 4 weeks before performing the lifting process again to avoid over-processing your eyelashes.

Yes! You will be completely fine lifting your lashes and brows at home. Our products are completely safe, irritant free and there are no harsh chemicals hiding in any of the ingredients. 

Yes! We do not use any of our products on animals for testing purposes. We also do not work with any manufacturers that do animal testing. None of our materials or finished products are tested on animals.

We don't offer free samples for any of our products at this time.
In the footer of all of our emails there is an unsubscribe button, Click that and confirm you want to unsubscribe. However, if you do you'll miss out on the latest deals and releases at Diablo!

We'd love to hear from you! You can contact us directly via info@diablocosmetics.com or fill out the form on our contact page.

Please see the shipping information for your country below. We offer free shipping worldwide on all orders!

Please note these are only estimates, orders may arrive before the expected time frame. Orders may also take longer due to a delay with the courier service or a customs hold. If you have not received your order after the expected timeframe, please contact us with your order number and we will be happy to look into your order.

United Kingdom - Royal Mail, 3-8 Days

United States - USPS, 7-20 Days

Canada - Canada Post, 7-20 Days

Australia - Australian Post, 10-20 Days

New Zealand - New Zealand Post, 7-20 Days

Europe - 10-20 Days

Rest of World, 10-30 Days

Shipping varies depending on your location and country. You can see specific country shipping times HERE.

Please also allow 1 to 3 business days for your order to be processed. When your order has been shipped, you will receive an email with tracking information.

We provide shipping to over 200 countries! If we can ship to your country, it will be available as a shipping destination at checkout. Unfortunately, if you can't find your country at checkout, it means we can't ship to you just yet.

Please contact info@diablocosmetics.com as soon as possible. There is a small window after ordering where we may be able to edit your order. If it has already been processed or you have received a shipping confirmation email, then unfortunately we are unable to make changes.

If for any reason you are not happy with your order, you may return unopened and unused items to us within 30 days of delivery.

To be acceptable for return items should be unused, unopened and have any original seals intact. 

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To arrange a return please contact us at info@diablocosmetics.com with your order number and a full explanation of your reason for returning the goods. We will email back with instructions on how to return the item.

Please allow up to 21 working days for action of your return.

Note: Diablo Cosmetics will only reimburse the cost of the products and not any shipping fees. For more information on returns, go to our return policy.

Your funds will be returned to the original payment method you used at checkout (Credit card, Paypal etc). Depending on your bank, that may take 3 to 5 business days (this is up to the card's bank and out of our control).

If you have not received a refund after this time. Please email us at info@diablocosmetics.com.

To apply your discount, enter the code in the discount code text box, which is located at the right side of the checkout page. 

If you are placing the order on your phone, you can enter the code into the discount code text box after tapping 'Show order summary' at the top of the checkout.

We accept the payments from the following credit and debit cards: 

Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, Visa Electron.

You can also pay via Paypal, Apple Pay, Amazon Pay, Clearpay and Google Pay.

If your card is being declined, please make sure you are using one of our accepted payment methods and that you have enough funds to cover the order. Also make sure you are inputting the correct security code, if the decline persists you will need to contact your bank or use a different payment method.

What is Klarna?

Klarna is a Swedish payment service provider that helps you buy what you want now and pay for it later. Smooth, right? With over 60 million happy customers shopping with more than 100,000 online retailers - it's safe to say they're pretty good at what they do.When shopping with us you can now pay the way you want with Klarna. It's up to you whether you prefer to pay right away, pay later or pay over time.Please remember to spend responsibly - splitting payments can encourage further spending and cause debt. 

How does it work?

1. Fill your bag with Diablo products. 2. Checkout with Klarna and choose the payment option that suits you. 3. There will also be a soft credit check on application to determine if you are eligible for this payment method. These do not impact your credit file, at application or if a payment is missed or late.4. Klarna will send you an email confirmation and reminders when it's time to pay and you can your orders and payments in the Klarna app.

Klarna ways to pay

Pay later Simply hit 'Pay Later' when you checkout and don't worry, there's no pesky passwords to remember. Simply try them on, look good - no sweat - Klarna will email you reminding you to pay up 30 days after shipping.Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort. You must be 18+ and a UK resident to be eligible for this credit offer.Pay in 3All you have to do is select 'Pay in 3' at the checkout and the first installment will be taken when your order is confirmed. No interest, no hassle. Easy, right? To check your eligibility, Klarna will perform a soft search with a credit reference agency - this will not affect your credit score but failure to pay on time could result in debt collection agencies.