Frequently Asked Questions | Diablo Cosmetics

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FAQ

Lashlift will last up to 2 months, depending on your natural eyelash growth cycle, which can be between 6 and 10 weeks.

With our new exclusive quick formula, Lashlift now takes just a few minutes. This makes lifting your lashes at home easier than ever.

Not at all. Lashlift is a maintenance-free solution. Forget the hassle of your eyelash extensions and live in a world where you can lift your lashes, then forget about them for two months.

Yes, Lashlift works on all types of lashes, including short and sparse lashes.

Yes. Lashlift is safe and irritant free. There are no harsh chemicals included in any of our products. 

Our formula contains a number of hydrating and conditioning ingredients, ensuring your lashes remain healthy, and silky soft.

No. Diablo Cosmetics is a cruelty-free brand. None of our products have been tested on animals.

Yes! You can wear mascara with Lashlift. However, we recommend waiting at least 24 hours to allow your eyelashes to set in their new lifted position.

Yes, you can wear false lashes with Lashlift, but we recommend waiting at least 24 hours to allow your eyelashes to set in their new lifted position.

Yes! Lashlift is waterproof and shower friendly. However, for the first 24 hours we recommend keeping water to a minimum to allow your eyelashes to set in their new lifted position.

Yes! If you'd like to add tint to your Lashlift, we recommend doing so after removing the Fix lotion from your eyelashes.

Yes! If it's oil-free, Eyelash serum is a great idea as it will help to strengthen and enhance your eyelashes, ready for your next Lashlift.

We don't recommend lash lifting while pregnant. Although it is considered safe, pregnant women experience a change in hormones which may have an effect on the results of Lashlift. 
Browlift will last up to 2 months. Depending on your natural eyebrow hair growth cycle, which can be between 6 and 10 weeks.

With our new exclusive quick formula, Browlift now takes just a few minutes. This makes laminating your brows at home easier than ever.

Yes. Browlift is safe and irritant free. There are no harsh chemicals included in any of our products. 

Yes, Browlift works on all types of brows, including thin and sparse brows.

Not at all. Browlift is a maintenance-free solution and will grow out naturally on it's own.

Browlift contains only safe, damage-free ingredients that ensure your brows remain silky soft and healthy for the whole period of your lamination.

Sure! After 24 hours, you're able to apply products without affecting your lamination.

No. Diablo Cosmetics is a cruelty-free brand. None of our products have been tested on animals.

Yes! Browlift is waterproof and shower friendly. However, for the first 24 hours, we recommend keeping the water to a minimum to allow your eyebrows to set in their new laminated position.

Diablo Eyelash Serum contains a unique blend of peptides, vitamins and growth extracts that allow your eyelashes to reach their full potential.

Peptides stimulate new hair growth while the vitamins and growth extracts reduce lash loss, extend eyelash lifespan and ultimately allow your eyelash hairs to grow longer.

Diablo Eyelash Serum should be applied once every evening before bed. Simply apply one thin line across your eyelid like eyeliner and leave on overnight for best results.

You'll start to see growth in as little as 2 weeks. And you'll have visibly longer & thicker lashes after 8 weeks of using Diablo Eyelash Serum each night.

There are no side effects from using Diablo Eyelash serum and it is free from Allergens, Parabens, Hormones (Prostaglandin), Sulphates, Silicones and Fragrances.

The 3ml bottle will last approximately 6 months following correct guidance.

Purified Water (Aqua), Hyaluronic Acid, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Vitamin B7 (Biotin), Vitamin B5 (Panthenol), Panax Ginseng Extract, Swertia Japonica Extract, Pentylene Glycol, Cucurbita Pepo (Pumpkin) Seed Extract, Acorus Calamus Root Extract, Serenoa Serrulata Fruit Extract (Saw Palmetto), Oligopeptide-10, Vitamin E (Tocopherol).

No. Diablo Eyelash Serum will not change your eye color, since it does not contain Prostaglandin. 

Prostaglandin is a common ingredient found in eyelash serums and although it's great for eyelash growth, it can in fact change your eye colour and may also cause the darkening of your eyelid.

Yes, Diablo Eyelash Serum is vegan friendly and does not contain any animal derived ingredients.
No. Diablo Cosmetics is a cruelty-free brand. None of our products have been tested on animals.
Once you have reached your desired eyelash results, we recommend you use the serum only a few nights per week to maintain your eyelashes. If you stop using the serum, your eyelashes will eventually return to their original length.
Yes! Diablo Eyelash Serum is oil-free, so it is safe for use with Lashlift. 

Yes! Diablo Eyelash Serum is safe to use. The formula is toxic-free and does not include Parabens, Hormones (Prostaglandin), Sulphates, Silicones or Fragrances.

Yes! However please ensure your eyelids are clean and free of oil & makeup residue before applying Diablo Eyelash Serum each night.
Yes! However please clean your eyelids and remove your contact lens' before application each night.
Yes! However, we'd highly recommend patch testing first. Just apply a small amount of the serum to either the inside of your elbow, inside of your wrist, or behind your ear. Leave for 24 hours to see if you have any sensitivity.

We're confident that you'll love our Eyelash Serum. So we're giving you a Growth Guarantee.

If you don't get the results you want after using Diablo Eyelash Serum for 60 dayas, we'll give you all your money back.

Step 1: Use the Eyelash Serum for atleast 60 days.

Step 2: Take pictures documenting your progress.

Step 3: Not the results you wanted? Get in touch and receive your refund.

All Diablo Cosmetics products are cruelty-free.

At the moment, we don't offer samples. Sign up for our newsletter for potential sample opportunities in the future.

Go to our Track My Order page, input your order number and email and receive your tracking information. Please wait 24-48 hours for your tracking information to become available.

Our aim is to process your order as soon as possible, there is a small amount of time when we may be able to edit or cancel your order, but this isn't guaranteed.

If your order has been processed in our warehouse or you have received a shipping confirmation email, then unfortunately, we will not be able to edit your order.

If you want to edit or cancel your order, please contact us at info@diablocosmetics.com with your order number, and we'll help.

We're here to help. Please contact us here with the details of your problem, your order number, and your email.

We accept payments from all major the following credit and debit cards: 

Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, Visa Electron.

We also accept Paypal, Shop Pay, Apple Pay, and Google Pay.

What is Klarna?

Klarna is a Swedish payment service provider that helps you buy what you want now and pay for it later. Smooth, right? With over 60 million happy customers shopping with more than 100,000 online retailers - it's safe to say they're pretty good at what they do. When shopping with us you can now pay the way you want with Klarna. It's up to you whether you prefer to pay right away, pay later or pay over time. Please remember to spend responsibly - splitting payments can encourage further spending and cause debt. 

How does it work?

1. Fill your bag with Diablo products. 2. Checkout with Klarna and choose the payment option that suits you. 3. There will also be a soft credit check on application to determine if you are eligible for this payment method. These do not impact your credit file, at application or if a payment is missed or late. 4. Klarna will send you an email confirmation and reminders when it's time to pay and you can your orders and payments in the Klarna app.

Klarna ways to pay

Pay later - Simply hit 'Pay Later' when you checkout and don't worry, there's no pesky passwords to remember. Simply try them on, look good - no sweat - Klarna will email you reminding you to pay up 30 days after shipping.Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort. You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 - All you have to do is select 'Pay in 3' at the checkout and the first installment will be taken when your order is confirmed. No interest, no hassle. Easy, right? To check your eligibility, Klarna will perform a soft search with a credit reference agency - this will not affect your credit score but failure to pay on time could result in debt collection agencies.

We provide shipping to over 200 countries! If we can ship to your country, it will be available as a shipping destination at checkout. Unfortunately, if you can't find your country at checkout, it means we can't ship to you just yet.
Diablo Cosmetics offers free tracked shipping on all orders over $50, UK orders over £40, EU orders over €50, and AU orders over $50 AUD.

Please see the shipping information for your country below. Please also allow 1 to 2 business days for your order to be processed. 

Please note these are only estimates, orders may arrive before or after the expected time frame. Orders may take longer due to weather, customs hold, or delays with the carrier. If you have not received your order after the expected timeframe, please contact us with your order number, and we'll be happy to look into your order.

United States - 2-5 business days

United Kingdom - 4-8 business days

Australia - 7-14 business days

Europe - 10-20 business days

International, 10-20 business days

For more information on shipping, go to our Shipping page.

Please contact info@diablocosmetics.com as soon as possible. There is a small window after ordering where we may be able to edit your order. If it has already been processed or you have received a shipping confirmation email, then unfortunately, we are unable to make changes. If you think the shipment will not be delivered, contact us and we'll help.

Any duties and taxes applicable to your order will be applied at checkout.

If for any reason you are unsatisfied with your purchase, we’re here to help. Returns will be accepted within 30 days on all products that have not been used and are in the original packaging. We’ll also pay for the return shipping if you’re in the US. Refunds will be provided to the original payment method.

To arrange a return please contact us at info@diablocosmetics.com with your order number and a full explanation of your reason for returning the goods. We will email back with instructions on how to return the item.

Please allow up to 21 working days for action of your return.

Note: Diablo Cosmetics will only reimburse the cost of the products and not any shipping fees. For more information on returns, go to our Returns page.